Cancellation and refunds

Cancel any time from Settings, which opens Stripe’s billing portal. Cancelling stops the next renewal. You keep your plan until the end of the period you have already paid for, then the account returns to the free plan. Your saved library and conversations stay.

Upgrades take effect immediately and Stripe charges the prorated difference. Downgrades take effect at the end of the current period, so you are never cut off mid-month.

Subscriptions are billed in advance and we do not refund partial periods, except where the law requires it.

We refund in full when:

• you were charged in error, or charged twice, and tell us within 14 days of the charge;
• you were charged after cancelling;
• we discontinue a paid plan, in which case we refund the unused part of the period.

A compile that finds too little public material to build a usable profile does not count against your monthly allowance.

Write to timbre@juracich.com from the email on your account with the date and amount of the charge. Approved refunds go back to the original card through Stripe and usually arrive within 5 to 10 business days.